I’ve downloaded the app and we also have an RFID fob but I find every time using the charger is a challenge. The system is just not intuitive. I usually manage to charge my car but without fail othe... Toon meer
Bedrijf heeft geantwoord
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At the Tulfarris Hotel Blessington on 28 July,the first charger I attempted to use produced a prolonged clicking noise from my BZ4X but wouldn’t commence charging. I moved to another charger adjacen... Toon meer
Bedrijf heeft geantwoord
Scottish tours have been possible with Ezo. I would however, recommend the app over payment card. It's really easy to setup and best done prior to your journey 😉 Using the Ezo network in the... Toon meer
Bedrijf heeft geantwoord
The charging station in Lismore wasn’t working for us regardless of our attempts to use credit, debit or EV manufacturer’s charge card. I rang the number on the machine and a very pleasant woman answe... Toon meer
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3,6
Gemiddeld
504 reviews
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Bring back Charge Place Scotland
Used 3 times in 2 days and every time had to phone helpline and wait a significant time for the call to be answered. When answered Irish operatives were difficult to understand. Have taken over from charge place Scotland which worked well. Now poorer service and far more expensive, with no cheaper overnight rate. Will be seeking other better options.
UPDATE in response to Ezo reply:
- the app is useless when there is no signal as was the case on one of the occasions I had to call you
- despite following the steps you outlined on the other two occasions the charger wouldn’t connect to the app and I had to pay directly using a credit card
- you have not addressed the point about being significantly more expensive and not offering off peak rates other than acknowledging it
3 augustus 2026
Antwoord van EZO
Hi Richard,
Thanks for taking the time to share your feedback.
We appreciate you sharing your experience, and we’re glad our support team was able to assist you during your charging sessions. We understand that using a new charging network can take a little getting used to, so we’d like to share the steps to make starting a session as straightforward as possible:
Log in
Open the map
Search for your location
Select the charge point
Choose the connector
Once the app displays “Initiate Charging”, plug in your cable
With that being said, we’ll review the charging stations you used with our team to ensure everything is operating as expected and identify if any further support is needed.
Thank you for your feedback regarding the transition, pricing, and overnight charging options. Comments from drivers are really valuable in helping us continue improving the charging experience across the network.
Electric regards,
EZO Support Team
Antwoord van EZO
Hi Krishna,
Thanks for taking the time to review us!
We're glad you were able to find an available charger and get on the road. Here's hoping your next stop is just as quick and easy. ⚡
Electric regards,
EZO Support Team
Scottish tours have been possible with…
Scottish tours have been possible with Ezo. I would however, recommend the app over payment card. It's really easy to setup and best done prior to your journey 😉
Using the Ezo network in the next few months to do the NC500 but the route will likely be around 700 miles 🤣
This will test the network considerably as I'll be using remote chargers around my journey.
Also, I used Chadamo so please keep these within your network of chargers 🙏
3 augustus 2026
Antwoord van EZO
Hi Gavin,
Thanks for the brilliant review! It sounds like you've got an incredible trip planned—we hope the NC500 treats you well. 🚗
We're glad the app has been working well for you, and thanks for recommending it to other drivers. We also appreciate the feedback about CHAdeMO support, and we'll be sure to pass that on to the team.
Enjoy the adventure, and safe travels around Scotland!
Electric regards,
EZO Support Team
Only one of two charging ports working…
Only one of two charging ports working and one that was working face 11kWh instead of 22
3 augustus 2026
Antwoord van EZO
Hi Malcolm,
Thanks for taking the time to share your feedback.
We appreciate you flagging the charging speed and connector availability at this location. Details like this are really helpful in allowing us to identify issues and keep improving the reliability of the network.
The lower power output has been passed on to our team for review, and we’ll also look into the connector availability to make sure the site is performing as expected.
Thanks again for helping us improve the charging experience for all drivers.
Electric regards,
EZO Support Team
Easy to use app fast connection clear…
Easy to use app fast connection clear precise billing plenty of chargers
3 augustus 2026
Antwoord van EZO
Hi Thomas,
Thanks for the fantastic review! It's great to hear the app, charging experience and billing all hit the mark ⚡✅
We appreciate you choosing EZO, and we'll keep working to make every charge just as straightforward.
Electric regards,
EZO Support Team
The EZO app worked well and I was able…
The EZO app worked well and I was able to charge my car easily.
1 augustus 2026
Antwoord van EZO
Hi Norman,
That's exactly what we like to hear! Thanks for taking the time to leave us a 5-star review.
We're delighted the app helped you get charging without any hassle. Here's to many more easy charging sessions! 🚗⚡
Electric regards,
EZO Support Team
Antwoord van EZO
Hi Bryan,
Thanks for the 5 stars!
Great to hear your first EZO experience was a smooth one. Getting started should be simple: Plug in, charge up, and get on your way 🚗⚡
Thanks for choosing EZO, and happy charging!
Electric regards,
EZO Support Team.
Nice to use
Very easy to use and pricing is excellent. I prefer to use Ezo over others. The app is clean and not cluttered, finding chargers is simple. The total experience is positive
1 augustus 2026
Antwoord van EZO
Hi Sean,
Thanks for the great feedback!
We’re glad you’re enjoying the EZO experience and that the app is making it easy to find and use chargers.
We’ve focused on keeping things simple and straightforward, so it’s great to hear that’s coming through.
Thanks for choosing EZO for your journeys — we really appreciate it! 🚗⚡
Electric regards,
EZO Support Team.
In comparison with other suppliers
1 augustus 2026
Antwoord van EZO
Hi James,
Thanks for the 5-star review! ⭐
It's great to hear that EZO stands out compared to other charging providers. We’re always working on improving the charging experience, from the app to the chargers themselves, and feedback like this helps keep us moving in the right direction.
Electric regards,
EZO Support Team.
Very easy to plug in.Unfortunately it's…
Very easy to plug in.Unfortunately it's very expensive.
1 augustus 2026
Antwoord van EZO
Hi Fintan,
Thanks for sharing your feedback.
We’re happy to hear the charging process itself was straightforward and easy to use 😊
We understand that pricing is an important part of the overall experience, and we’re always reviewing how we can provide reliable charging while keeping value in mind. We appreciate you taking the time to share your thoughts.
Electric regards,
EZO Support Team.
Antwoord van EZO
Hi Peter,
Thanks for your review! Great to hear your charging experience with EZO was quick and hassle-free.
We’ve designed the app to get drivers from download to charging with as few steps as possible.
Thanks for choosing EZO, and we hope we can support many more of your journeys ahead 🚗⚡
Electric regards,
EZO Support Team.
No start option in app
I tried to use the charger in Ballyconnel last weekend and it refused to start, the START option would not appear on the app, I also tried paying be cerdit card and the process was not clearly defined, However I contacted your help desk and the lady was very helpful, she reset the machine and did a remote start and it eventually worked
1 augustus 2026
Antwoord van EZO
Hi David,
Thanks for taking the time to leave your feedback!
We understand that getting started with a new app isn’t always straightforward.
For future reference, these are the steps to start a charging session through the EZO app:
1. Log in
2. Open the map
3. Search for your location
4. Select the charge point
5. Choose the connector by tapping "Select"
6. Once the app displays “Initiate Charging”, plug in your cable
That said, we’re glad our support team was able to assist and help you get your charge started.
If you’d like to make future charging sessions even easier, feel free to contact us at support@ezo.ie and we’d be happy to send you a complimentary RFID fob.
Electric regards,
EZO Support Team
It took twenty minutes to get…
It took me about twenty minutes to get everything set up. At first I thought you just pay with a credit or debit card. So I until I read directions it was a couple access denied. It would make it far easier to just use a credit card. I have a folder called EV in my phone. There are eleven different apps in it! Once set up it was no problem and I like I could stop it remotely.
30 juli 2026
Antwoord van EZO
Hi Jack,
Thanks for sharing your experience.
We’re glad you were able to get set up and that features like remote stopping made the experience easier afterwards.
If you'd like, please share more about the location you were using with us at support@ezo.ie - we'd be more than happy to review it and make sure everything is working as it should.
Electric regards,
EZO Support Team.
It was easy to find.
It was easy to find.
But downloading app are ridiculous as not everyone can do this for whatever reason. Then it was very slow charging two hours and didn't even bring it up 20. It was a very stressful task.
30 juli 2026
Antwoord van EZO
Hi Noeleen,
Thanks for taking the time to share your feedback.
We’re glad to hear the charger was easy to find. We understand that getting set up with a new app can feel frustrating, especially if you’re not used to using charging apps, and we appreciate you sharing your experience.
Regarding the charging speed, we checked the session and can confirm that the connector used was an 11kW AC charger. These chargers are designed for slower, longer-duration charging and are ideal when the vehicle can be left connected for a longer period of time. If you need to add more range in a shorter timeframe, we’d recommend choosing a higher-powered charger, such as a DC fast charger, where available.
We hope your next charging experience with EZO is smoother, and we appreciate your feedback as we continue working to make EV charging as accessible and straightforward as possible.
Electric regards,
EZO Support Team.
The guy that helped me on the phone was…
The guy that helped me on the phone was great, got me sorted. I would say that you need to make Pay As You Go easier, the card reader wouldn’t read my card, I kept getting a ‘Communication Failed’ message, which was the reason I ended up calling customer service in the first place.
30 juli 2026
Antwoord van EZO
Hi Cormac,
Thanks for taking the time to share your feedback, and we're glad to hear our team was able to help get you sorted.
We’ve reviewed your account and the failed authorisation attempts we can see are from ESB chargers. As these chargers are operated by another network, we don’t have access to their systems or the ability to troubleshoot issues with their card readers directly.
If you were referring to a different charger location, please email us at support@ezo.ie with the charger details and we’ll be happy to look into it further.
Thanks again for sharing your experience and feedback around Pay As You Go — we appreciate it and will continue working to make the charging process as smooth as possible 🚗⚡
Electric regards,
EZO Support Team.
I have a subscription with EZO
I have a subscription with EZO. The fast charger at the Clybaun Hotel in Galway wouldn't work. There was no indication on the app or at the charger that it was out of service.
I then had to wait over 10 minutes on hold because "all agents are helping other customers," only to be told the charger was out of order. This information should have been clearly displayed before I made the journey. Thr agent asked for the charger point code, there was none, she said it should be on display, it wasn't. The touch screen was not working and very desensitised.
As we sat at the fast charging point for a further 20mins trying to plan out next EV charging point, gauging the battery life left, we watched a man try to pull his car charger off the EZO slow charging point, the car shook, the charging station shook and he faught. We left after 20mins and left him still fighting.
To make matters worse, this is the third EV charging station I've visited that has been out of order. The level of service is simply not acceptable and has left me seriously questioning the value of any EV. This has been every day/ overnight trip i have taken this summer since getting my EV. A 'little' planning before hand never works, even a lot of planning will leave you driving around from point to point extremely frustrated, wasting countless hours.
1 augustus 2026
Review zonder uitnodiging
Antwoord van EZO
Hi Michelle,
Thank you for taking the time to share your experience. We're sorry to hear how frustrating this journey was, especially when you were relying on the charger before continuing your trip.
We've reviewed the Clybaun Hotel site and can confirm that one of the fast chargers is currently out of service. This charger is shown as unavailable (greyed out) in the EZO app, while the remaining chargers at the location are operating as normal.
From your review, it sounds like there may have been more to what happened on the day, so we'd really appreciate the opportunity to understand your experience better. If you could contact us at support@ezo.ie with a few more details—such as which charger you attempted to use and approximately when you visited—we'll be happy to investigate this further.
We're also sorry to hear you've encountered issues at other charging locations during your recent trips. If you let us know which sites these were, we'll review each one right away and ensure any faults are raised with the relevant team or charge point operator.
We appreciate your feedback, and we hope we have the opportunity to look into this for you.
Electric regards,
EZO Support Team.
There was a charger in Castlebar
There was a charger in Castlebar. I charged it, the light came one in my car I went away thinking that it was charging and came back 5 mins later to see the session had finished and I had no charge. I tried two more times, I had to ring the support line. The person was very friendly but he tried. It was down to the fact that someone else was using the CCS connection on the same charger unit. What a bad system that two cars can't charge at the same time. I give talks on renewable energy and run a sustainable community in west of Ireland. Ezo need to invest more in their charger as I just returned from France and Netherlands and they have eight 350 KW chargers in charging station. Here we have to ring to get a 50kW system to work.
28 juli 2026
Antwoord van EZO
Hi Declan,
Thanks for taking the time to share your experience.
We’ve had a look into the session details and couldn’t see any failed charging authorisations on your account. From what we can see, it looks like the charging session may not have been fully initiated through the app. If there had been an issue with the charger’s power supply or the unit itself, our support team would not have been able to start the session either.
For future reference, the steps to start a charge through the EZO app are:
1. Log in
2. Open the map
3. Search for your location
4. Select the charge point
5. Choose the connector
6. Once the app displays “Initiate Charging”, plug in your cable
We appreciate your feedback around charging infrastructure and availability. Reliable and accessible charging is extremely important, especially when travelling longer distances, and we’re continuing to work on improving the experience across the network.
It's great to know our support team was able to assist you on the day. If you’d like to make future charging sessions even easier, feel free to contact us at support@ezo.ie and we’d be happy to send you a complimentary RFID fob - it allows you to just plug in, tap the screen and charge, completely bypassing the app 😊
Electric regards,
EZO Support Team.
Ridiculously high price for charging
Ridiculously high price for charging. App never remembers the sign in so I need to logon each time
28 juli 2026
Antwoord van EZO
Hi Stuart,
Thanks for taking the time to share your feedback.
We understand that pricing and ease of access are important parts of EV charging, and we’re always looking at ways to improve both. We’ve also noted your feedback about the login experience and will pass this on to our product team for review.
Electric regards,
EZO Support Team.
Needed 20 kW charging power at…
Needed 20 kW charging power at strathpeffer but only went to 6kw My car can be charged up to 130kw so it is not an issue with the car. Had to charge here coming back from applecross towards aberdeen because the achnasheen charger was not working
27 juli 2026
Antwoord van EZO
Hi Calum,
Thanks for taking the time to share your feedback, and for flagging this with us.
The charging speed you experienced at Strathpeffer does appear to be lower than expected, so we’ll raise this with the relevant team for investigation. Reports like this are really helpful in identifying issues and keeping the network performing as it should.
We appreciate your patience and the extra detail you’ve provided, as it helps us look into these issues more effectively.
Electric regards,
EZO Support Team
I had difficulty with the plug which…
I had difficulty with the plug which was a nuisance. However the helpful person who answered my call to the helpline more than made up for the difficulties I was experiencing. The first time I used the charger a few weeks ago I also had to ring the helpline and the person who answered then was also extremely helpful. So while there may be problems with the chargers, your helpful staff reverse any frustrations.
28 juli 2026
Antwoord van EZO
Hi Deirdre,
Thanks for taking the time to share this.
We’re really pleased our support team was able to help when you needed it. It's so important to have someone available when things don’t go as planned, and we’ll make sure your kind words are passed on to the team.
If you'd like, feel free to reach out to us at support@ezo.ie - we'd love to send you a complimentary fob to make your next charging session as smooth as possible 😊
Electric regards,
EZO Support Team.
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