Motortrustuk Lancaster Reviews 

Great service from Chad. Would happily use again.

Really good experience
Thanks
Dale

So helpful, I booked a viewing over the phone the next day before, but got held up, no worries at all when I did turn up, still able to take it for a test drive and Louis made it seem like he had all the time to answer questions about driving a hybrid and an automatic, both of which were new to me. Very clear communication about all aspects of the finance process and I am really pleased with the purchase.

Shad dealt with us and could not do enough. Car we originally coming to see sold the day before so he found alternatives and rang us before we set off to let us know. Genuine nice guy

Nathan was extremely helpful and lovely to deal with. He went above and beyond to get the car sorted for us with a quick turn around. Excellent service and communication. Thank you

Unfortunately, I have had a shocking experience with this garage and still there is no end in sight

I purchased a car from them in August 2025 for around £15,000, however, before the deal was signed I naturally took the car for a test drive. While on this test drive I noticed a large chip on the windscreen in the drivers line of sight and it was all I could really focus on as it was so prominent

On returning to the garage I pointed this out to my sales rep (I will not mention his name) and was told that it had just been filled and it will improve over the next few days. This gave me some hope, however, I asked what would happen if it didn’t improve and I was told to go and get it fixed myself and they would pick up the invoice. I signed the deal and left the showroom disappointed I had just bought a new car with a big chip in my line of sight on the windscreen but knowing that if it didn’t improve then I could get it fixed myself and Motortrust would pick up the invoice. Well, the chip never improved even slightly and 5 days after picking up the car I sent the garage photos and told them I would go and get quotes to get it fixed, as discussed

I took the car to Autoglass to get it repaired but was told that, since it had been filled already, it could not be filled again!. The only way to get rid of the chip was to get a new windscreen! I took it to Premier Windscreens for a 2nd opinion and was told the same

I asked for a quote for a new windscreen, which was appx £450 and sent this quote to Motortrust, along with a full summary of my conversations with the 2 windscreen replacement companies

The response from Motortrust was to thank me for updating them and to highlight they only had a £40 maximum limit that they would pay! – this is the first time any sort of condition / limit had been mentioned. They suggested I put the windscreen through my own insurance and they would pay excess up to £100 as a “goodwill gesture”!!

I sent an official complaint to Motortrust to highlight that the chip hadn’t improved at all and that the only way it could be fixed was to replace the windscreen and that Motortrust were now refusing to carry out their promise of paying for it to get fixed

I also highlighted that no conditions or limits were mentioned to me at all when purchasing the car, these were only mentioned after I sent the quote for a new windscreen

Incredibly, the response back from a manager at Motortrust was to inform me that the chip had actually been filled some 4 months earlier and it was as good as it would get. Again highlighting that the best they could do was to cover my excess on my insurance. They were still expecting me to put it through MY insurance

But more concerning was the fact that this information clearly highlighted that I’d been lied to when picking up the car. This chip hadn’t just been filled as I had been told and therefore it had no chance of ever improving. This was all just a lie to get me to complete the sale. I would imagine the blatant omission of any conditions for getting it fixed were left out on purpose as well

Motortrust are not in denial that there is a big chip in my line of sight. For example on one of emails I have from then it states “We completely understand your concerns, particularly given the chips location within the drivers line of sight”, however, they are still point blank refusing to honour their promise and do whats required to get rid of this chip

I sent my case to the Ombudsman but have only recently been told that Motortrust have not registered with the Ombudsman so I have now proceeded to take my case to court through the small claims route and have informed Motortust that I am doing this

Meantime, I am still driving the car I bought off them for £15,000 with a big chip in my line of sight!

Dealt with chad and had the best experience, 100% would recommend if you want a fast and seamless process

Wouldn’t recommend anyone to buy a car at this company

Recently part ex'd my Hyundai Tucson for a newer Model from Motortrust Lancaster and can not fault the transaction from start to finish. Connor was the young man who dealt with us. He was very knowledgeable and was very professional throughout. I had looked at a car at a dealership in Preston prior to going to Motortrust but was appalled by the service and the way I was treated and the fact I was misinformed by the man dealing with me that I cancelled the car from them. I looked at Motortrust website and saw the car I wanted. We made arrangements to visit and look at the vehicle and take it for a test drive. I had previously bought the vehicle I was part exing from their Garstang dealership. I would not hesitate to recommend Motortrust Lancaster to anyone wanting a new vehicle. All the staff are very friendly . Even though we had decided which vehicle we wanted we didnt feel pressured by any of the salesmen whilst looking around. Connor is definitely one of the most genuine nicest sales persons I have ever dealt with. He is the guy you need to speak to If your looking for a new car .
Give these guys at Motortrust a call.They have a great selection of vehicles to suit all budgets and you won't be disappointed 😊😊

Chad was a great help with us looking for a new car! We found one we loved and he was very helpful along the way, always keeping us updated on the process.
Ask for chad if you visit the morecambe branch !

Dealing with Nathan has been a pleasure. I had a lot of questions which he always got answered. Car is stunning and as described. Just to drive it now home but looking forward to it and the peace of mind with the AA 128 check and the extra warranty I purchased.

Sent this yesterday, still had no reply bunch of cowboys, count your fingers after shaking hands!!
Sun, Jan 25, 3:37 PM (21 hours ago)
to sales

I have had a very bad experience with one of your salespeople at Morecambe branch.
Test drove a Mazda CX5 and told Aiden I was interested but had another test drive at another dealership today. He said I didn’t need to put a deposit down as long as I let him know as soon as I made a decision, he gave me the attached and shook hands on it. When he finally returned my call today he said it had been sold. Very upset at this behaviour.

I thought everything was going to go smoothly with getting a new car as I went through ZUTO. From the get go there was issues. Somehow the delivery address was incorrect and ended up at my other address 2 hours away, fair enough they agreed to deliver it to the correct address. Despite it being 2 hours away it took the driver over 6 hours to get it to me, very concerning considering I was tracking traffic etc and there was no way it could have taken that long. The vehicle got delivered with the fuel light on and barely enough to get it to a fuel station. Within 24 hours of receiving it I had a list of issues. I found parts that should have been on the car in the boot of the vehicle with a box of bolts that I was not informed about. Within 24 hours the car was alerting me that the coolant was low. I had topped it off due to not knowing when it was last done. However kept getting this alert. Turns out the car had a severe coolant leak that made it undriveable. There was also physical defects not mentioned such as part hanging off, paint defects and rusting and parking assistance and sensors defective . Due to not being able to find a garage who would agree to do the work the vehicle was collected by the dealer to rectify. They held the vehicle for over 2 weeks longer than I had owned it. When it was “fixed” I received a call to say they had noticed they hadn’t actually rectified all the issues namely the parking sensors etc. due to the time without my vehicle I was paying for I told them I would find someone local to do it and just return it. In addition to all this I was informed they had noticed V5 and sent off for it twice to still not have one 3 months later and getting ignored by them while trying to chase it! While some of the salesmen were fine there were others with appalling manners when speaking to me and would not recommend if you want a smooth process.

Aidan was really helpful and friendly.

Customer service is awful. Lack of communication throughout. We had to do all the contact or we wouldn’t hear anything. We were told we would be able to collect our car in a few days but in reality it took over 2 weeks. The car we were part exchanging was a non runner. They knew this when they offered a price and said when our new car would be ready to collect. We paid to have our car taken in a couple of days later. Then we hear nothing. It took nearly 2 weeks for them to get the non runner to a garage to get checked (though we were never even told this would happen). The price was agreed with no mention of it being conditional. You expect people in the business to explain everything to you as you don’t buy a car every day!! Then when we do get our car there are 2 big chips in the windscreen. They had been picked up on the AA report but nothing done and we weren’t even advised. Had to take 4 hours out of my day to get repaired in Preston. Then it took a long time to get the money refunded for it and only then when we chased. Asked for the AA report as we want to know what else we haven’t been told. Never received it. Complained to Craig the Sales manager and he only responded when we mentioned legal action. He said the chips had been filled which was clearly a lie. He then said it was too late to get the AA report as it only stayed on the system a certain amount of time. We had first asked for this well within that time. Said we could get a new report done but now won’t respond to us to arrange. No answer about why we weren’t given the AA report on the first time of asking or even the third. Overall a horrific experience from start to finish. Do not use this company,

They were quick to sell the car but not so quick to help when problems appeared. I got fed up of asking for the AA report and getting no response. I raised a complaint, they replied once asking for info, and since then I’ve been ignored. Really poor communication and aftercare.

Car drives well … BUT … so much hassle. I was told that dent on car and scuffs on alloys would be repaired before delivery. They weren’t. After long dispute garage eventually agreed to my having repair done locally. Car advertised as supplied with full service history. It wasn’t. Later found out that last service was in 2020. No tyre inflation kit was supplied. Had to haggle for that as well. Now I find that there isn’t a wheel nut key either. This will add £150 to my bill for replacing all the brake discs and pads.
The people I dealt with were always polite but safe to say I would never buy from Motor Trust again. I would have left a one star review, but I’ve added a star because the car seems sound. Very disappointing!

⭐️⭐️⭐️⭐️⭐️
I bought my car from Motor Trust Lancaster earlier this year and honestly couldn’t be happier! The team were so friendly, helpful, and easy to deal with — they really made the whole process smooth and stress-free.

What I appreciated most was that they kept their word and took care of every fault that was found when I first viewed the car. It’s rare to find that level of honesty and commitment these days, and it really shows how much they value their customers.

I’d 100% recommend Motor Trust Lancaster to anyone looking for a reliable car and a dealership you can truly trust!

Purchased my vehicle from this dealership today, went down last weekend to test drive, liked the car so paid the deposit and picked it up today all prepared and ready for the 150 mile drive home, absolutely perfect, a big thanks to Carl for such an easy way to buy a car hassle free, cheers