Awesome service! Amazing follow up and customer service! Patrick knew the weather was going to be hot the day of delivery and he called me to make sure the flowers would there on time and when my fami... Toon meer
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Lees wat reviewers zeggen
Ordered funeral flowers from Starluck Flowers 8/7/26. They cancelled the order later that day because they could not find a florist to deliver in the area. No charges showed up on my cc statement for... Toon meer
Wonderful company! They reached out shortly after I placed the order to confirm the address and ask what time I wanted the delivery to arrive. They were very kind, informative, and helpful to ensure t... Toon meer
My order was cancelled right after they charged me. And I have yet to receive a refund, even after two months of seven emails expressing concern. Each time I am "promised" Robertha is handling it pers... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Contactgegevens
848 N. Rainbow Blvd. #2053 , , 89107 , Las Vegas, Verenigde Staten
- (800) 646-8308
- cs@starluckflowers.com
- starluckflowers.com
2,7
Slecht
781 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 37% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
SCAM!!
SCAM!!! SCAM!!! SCAM!!! I was excited to see a business offering same-day delivery near my sister's home. Then immediately received an email saying the order was cancelled! I hunted the internet to see if this happened to anyone else and saw ALL these reviews and similar stories on trust pilot. I immediately called my bank and reported this FRAUDULENT transaction. At my request, my bank canceled my card and reissued a new one, because I did not want these starluck "company" SCANMERS having my bank info. My great bank also tracked this horrible situation and got me a refund back! This MESS and SCAM of a company should be SHUT DOWN and CHARGED with a CRIME!!!!!
3 september 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Kim,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Terrible....ordered flowers for…
Terrible....ordered flowers for anniversary. Tried to track and it said an issue so called. They said they could not deliver, as too far. Asked why they advertised they could deliver there. Needless to say, too late to have delivered at a reasonable time by someone else. If I didn't call and inquire they weren't going to reach out and tell me. Will have to go buy flowers somewhere on my own and deliver er myself.
2 september 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Clark,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
This company is a complete scam
This company is a complete scam. They will take your order and then cancel your order after they charge you. No one will respond to you either. People please read a company's reviews before ordering.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Abdul,
We want to address your review regarding the Rosy Skies Bouquet. The cancellation occurred strictly because there was no active local flower shop within the required radius to safely complete fulfillment for that destination address. Our protocol when an address cannot be reached is to immediately cancel the order and release all payment authorizations.
To eliminate any lingering holds or communication delays between banking systems, our team executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
I would actually give them zero stars…
I would actually give them zero stars if that would allow me to still give this survey. I ordered flowers for my daughter for her birthday online at 7:15 in the morning. They build my card. I received a confirmation but something told me to check the tracking information. It could not find my order so it said to call in. I was transferred to another person who said that was out of their delivery area and they just received the cancellation notice which I got after I got off the phone with them. Horrible customer service if you’re able to order online and you put an address and it’s out of your area. They should tell you right then that they can’t do it very very disappointed and will never ever ever order from them again feels like a scam
31 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Vanessa,
We want to address the concerns in your review regarding your daughter's birthday flowers. When an order is placed online, our team immediately maps the recipient's address to our local floral partners to ensure a fresh, safe handoff. As explained during your follow-up call, this purchase had to be voided because there was no active local florist available to service that delivery radius.
Holding customer money is never our policy. When fulfillment is unfeasible, our system triggers an instant cancellation and releases 100% of the funds back to your payment method.
The full reimbursement was completed on our side upon cancellation, and your financial institution will reflect the credited amount following their standard posting window.
Best regards,
I ordered flowers to be delivered to a funeral
I ordered flowers to be delivered to a funeral up in Twin Valley, MN in August 2026. I paid the money but the flowers never got delivered, and I never got reimbursed. What a shame
13 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Kevin,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Absolutely unacceptable experience with…
Absolutely unacceptable experience with Starluck Flowers.
I placed an order and Starluck Flowers charged my credit card. THEY cancelled the flower order, not me, and told me that my money would be refunded.
It has now been 28 DAYS and I still have not received my refund.
There is absolutely no reasonable excuse for a company to charge a customer's credit card for an order they cannot fulfill, cancel the order themselves, promise a refund, and then fail to return the customer's money nearly a month later.
They had no problem taking the money from my credit card immediately, yet somehow returning it has become an ongoing ordeal. This is beyond disappointing — it is an outrageous way to treat customers and completely unacceptable business practice.
After waiting 28 days for money that should have been promptly returned, I have completely lost confidence in this company.
BUYERS BEWARE. I strongly recommend researching Starluck Flowers and reading other customer reviews before giving this company your credit card information. I certainly wish I had.
I would never order from Starluck Flowers again.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Valerie,
We want to address your review regarding the Sunset Blooms Bouquet purchase. Holding customer funds is never our business practice. When an arrangement cannot be fulfilled, our automated system immediately triggers a cancellation and releases 100% of the funds back to your payment method. This complete refund was successfully executed on our end right upon cancellation.
Any extended timeframe to reflect the credited balance is managed solely by your financial institution's settlement procedures. We recommend verifying the original authorization reversal with your bank.
Best regards,
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. Terrible all the way around. I placed an order for my best friend’s grandmother that passed away. Within 10 minutes, the order was canceled and it was made known they do not deliver in that area. That should be addressed BEFORE the transaction NOT AFTER the transaction. And she doesn’t live in the middle of nowhere… she lives in Athens Georgia. I’m still waiting on my refund and it’s been over a week. I called customer service and was hung up on. THEY ARE A JOKE. DO NOT BUY FROM THESE PEOPLE. I got charged for a service I didn’t even get… make that make sense.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Jake,
We want to address your review regarding the Scarlet Wishes Bouquet. We send our sincere thoughts to your friend’s family during this time.
This order was canceled within minutes solely because the daily cutoff window for same-day delivery had already passed for our partner shop in Athens, GA. In time-sensitive circumstances, our automated system immediately voids the purchase and dispatches a notification so you have immediate flexibility to explore other local options.
We never retain customer funds for unfulfilled deliveries. The full refund was executed on our end upon cancellation, and any posting delay is determined solely by your bank’s clearing schedule.
Best regards,
Starluck flowers
Placed an order and got a confirmation email saying they had accepted the order and were getting it ready. Tried tracking the order but the link doesn't work so I called roughly 30 minutes after getting the confirmation email and Hannah tells me that they had received the order but they just spoke to their "partner" and they don't deliver to that location (mind you it is a hospital in the middle of town), asked who their partner was and she claimed she couldn't tell me because of privacy policies. Now I have received the cancellation email from Robertha and she says that she is unsure of why the flowers couldn't be delivered but I should receive a full refund in 5-10 business days, or sooner, depending on my bank's policies. I am so aggravated, I was trying to send our friend some flowers in the hospital because she just had her first child and now I'm out the money with no gift. We'll see if I get the refund back, reading these other reviews doesn't seem very promising.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Sarah,
We want to address the details regarding your Simply Sweet arrangement. The cancellation occurred because hospital facilities maintain specialized delivery restrictions and intake rules that local couriers cannot always fulfill, meaning safe drop-off could not be guaranteed by our partner shop.
Our representative’s mention of privacy policies merely pertains to internal operational agreements.
We never retain customer money for unfulfilled deliveries. Your transaction was fully refunded at the time of cancellation, and to guarantee there are no processing holds between financial institutions, we executed an additional manual refund push through our payment gateway today.
Best regards,
Patrick was great
Patrick was great! He called to confirm my order and ensure all the details were correct. Wonderful experience ordering!
27 augustus 2026
Antwoord van Starluck Flowers
Dear Jacqueline,
Thank you for the wonderful feedback! Ensuring a seamless experience is always our goal, but our true passion is the flowers themselves. How did the arrangement turn out once it arrived? We’d love to know how the fresh blooms held up and what the recipient thought of the design!
Best regards,
Do not use this company
Do not use this company! 100% scam!!!! Not sure how this has 2.7 stars at all, this is not a real business at all!! I wish I checked this site first
UPDATE: they said no local company can deliver? I live in the Bay Area of California!!! There are many florists!!! Again, buyer beware
22 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Matthew,
We would like to address your review regarding your Full Of Love Bouquet order. This purchase was voided solely because the delivery location had no local flower shop available within its coverage radius to safely fulfill the order.
Our strict protocol when an address cannot be reached is to void the transaction right away so no customer money is retained. To eliminate any potential processing delays between banking networks, we executed an additional manual refund push through our payment gateway today.
Best regards,
ordered flowers on 12 july2026 two…
ordered flowers on 12 july2026 two hours latter they said they could not deliver to location and they would refund my money to my credit card .I have called their 800 number twice both times they would refund money to my credit card , it is now 23 August 2026 still no refund this company is a scam .Mike Sharkey order # 144800
12 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Michael,
We would like to clarify what occurred with your Hugs and Kisses Bouquet with Red Roses order. This purchase was voided because there was no local flower shop available within the safe delivery radius of that specific destination.
Our strict policy when an address cannot be serviced is to void the order and release all payment authorizations right away.
To eliminate any potential communication delays between banking networks, we executed an additional manual refund push through our payment gateway today.
Best regards,
This is the worst place
This is the worst place ! I still have not received my refund after 4 months and probably never will!
I cant believe this company is allowed to be in operation online .
10 mei 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Rhonda,
We would like to address your review regarding the Spring Has Sprung Mixed Basket order. This purchase was voided because the local flower shop in charge of fulfillment lacked the specific keepsake basket necessary to assemble the arrangement accurately without diminishing its presentation.
When a key component is unavailable, our system immediately releases all payment holds. To verify that this transaction is completely finalized on all networks and to clear any potential bank holds, we executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
Appears to be a local flower shop but it is NOT.
They processed my order, charged my credit card, then within a day the order was cancelled. I requested a refund and after 3 weeks they still haven’t processed it. They appreciate my patience however! This is a scam company pretending to be a local flower shop. They reply to my email but they are still working on a refund.
Really quick at charging your credit card but refunding is a whole different animal.
DO NOT USE THEM!!!
8 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Maret,
We would like to clarify what occurred with your Beautiful in Blue order. This purchase was voided because there was no local partner florist available within the functional coverage area of that delivery address.
Our strict protocol when an address cannot be reached is to void the transaction right away so no customer money is held. To eliminate any potential delay or hold across banking networks, our team executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
Wonderful selection and pleasant experience great prices.
Wonderful selection and great prices.
21 augustus 2026
Antwoord van Starluck Flowers
Dear Una,
Thank you for taking the time to share your wonderful feedback! Providing a pleasant ordering experience paired with great value and beautiful floral choices is always our top goal. We hope the arrangement made a lasting impression, and we look forward to assisting you on your next flower delivery!
Best regards,
A month or so ago
A month or so ago, I wrote a horrible review about my experience. Eventually I did get my refund but not without working hard for it. From what I see in the reviews the same excuses are used. Tho I'm happy to finally have my money back I still will NEVER use this company again. Thanks for MY $$
30 juli 2026
Review zonder uitnodiging
Terrible
Terrible! Flowers were never delivered and when I called to ask why they said its out of their range which is not what I was told at the time of the order! They said they sent me an email with a cancelation notice and they did NOT! Do NOT do business with these scammers!!
11 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Denise,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
SCAMMERS
They tell you that they will refund your money and do no such thing. DO NOT ORDER FROM THIS COMPANY, THEY ARE SCAMMERS.
File a complaint with the FTC so they get shut down.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Dianne,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Company has scammed me just like…
Company has scammed me just like everyone else. Cancelled order an hour after it was placed and never send refund as promised in email. It has been 6 weeks and still nothing.
25 juni 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Michael,
We would like to clarify what occurred with your Crystal Cross Bouquet order. This purchase was voided because our partner florist in that area could not safely accommodate same-day delivery within their remaining operational window.
Our strict protocol when same-day fulfillment is no longer feasible is to release all payment authorizations right away. To eliminate any lingering processing holds across banking networks, we executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
CROOKS - Through and through
I ordered my mother flowers for her birthday, which was on a Sunday. I was shocked that the order was taken. (I thought to myself, "This is too good to be true."
They canceled within the hour. I thought the reason was that it would have been a Sunday delivery. So, I reordered for a Monday (weekday) delivery—the same thing happened.
I waited the ten days and then contacted them. EVERY DAY, complaining to them. I did get a refund for one of the orders. But not the other. Why didn't they refund BOTH!!??!!
I will continue to be a pain in their A** until I get my refund for the second order. I wish I had gone to Trustpilot before dealing with these crooks!!
26 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Dawn,
We would like to clarify the details regarding your two orders for the Money Tree. Holding customer payments is never our policy, and whenever an order cannot be fulfilled by our local partner florist, our automated protocol initiates a full reimbursement immediately.
To ensure that both transactions are fully resolved and to eliminate any lingering banking holds, our team has manually re-pushed the full refunds for both of your orders through our billing platform today.
Please allow standard financial processing timelines for your banking institution to reflect the credited balances on your statement.
Best regards,
Amazing customer service and very…
Amazing customer service and very affordable. Patrick is wonderful. Will absolutely order from them again in the future.
17 augustus 2026
Antwoord van Starluck Flowers
Dear Lisa,
Thank you for your fantastic feedback! Patrick will be delighted to know his dedicated assistance made a difference for your order. We hope the fresh arrangement brought great joy to your recipient, and we look forward to delivering for you every time!
Best regards,
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