Awesome service! Amazing follow up and customer service! Patrick knew the weather was going to be hot the day of delivery and he called me to make sure the flowers would there on time and when my fami... Toon meer
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Lees wat reviewers zeggen
Ordered funeral flowers from Starluck Flowers 8/7/26. They cancelled the order later that day because they could not find a florist to deliver in the area. No charges showed up on my cc statement for... Toon meer
Wonderful company! They reached out shortly after I placed the order to confirm the address and ask what time I wanted the delivery to arrive. They were very kind, informative, and helpful to ensure t... Toon meer
My order was cancelled right after they charged me. And I have yet to receive a refund, even after two months of seven emails expressing concern. Each time I am "promised" Robertha is handling it pers... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Contactgegevens
848 N. Rainbow Blvd. #2053 , , 89107 , Las Vegas, Verenigde Staten
- (800) 646-8308
- cs@starluckflowers.com
- starluckflowers.com
2,7
Slecht
781 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 37% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Company has scammed me just like…
Company has scammed me just like everyone else. Cancelled order an hour after it was placed and never send refund as promised in email. It has been 6 weeks and still nothing. Luckily I have an attorney on staff that takes even small stuff like this personally.
8 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Benjamin,
Your order for the Pretty Please arrangement was canceled because the delivery address provided was located outside the active coverage area of our local partner florist network.
We never hold customer funds for unfulfilled deliveries. While your full reimbursement was issued immediately upon cancellation, our team has manually re-pushed the refund transaction through our billing platform today to ensure complete clearance between banking systems.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
I placed an order, double charge, no delivery
I placed an order, they took the money, didn't deliver, said it was out of stock, sent a refund, then charged me again a week later.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Jake,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Should have read the Trustpilot reviews…
Should have read the Trustpilot reviews before buying! My scenario followed the exact same storyline as all of the other one star reviews. I placed my order, they took my money, a few hours later I received an email informing me that they cancelled my order. They are promising to have my refund to me in 5-10 business days but after reading the reviews, I do not have high hopes for that. I will be reporting them to the BBB, which has over 1,000 complaints about them.
DO NOT PURCHASE FROM THEM!
16 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Taren,
We would like to clarify what occurred with your How Sweet It Is order. This purchase had to be voided because local dispatch and delivery schedules for same-day fulfillment had already closed for the day.
Our strict protocol when same-day fulfillment is no longer feasible is to immediately release all customer funds. To eliminate any potential delay across banking networks, we executed an additional manual refund push through our payment gateway today.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
Do not order’ they tell you the vendor…
Do not order’ they tell you the vendor can’t deliver and then won’t refund you for several days
15 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Jamie,
We would like to clarify what occurred with your Morning Melody and Mylar Balloons order. This purchase had to be voided because there was no local partner florist available within the delivery radius to fulfill the order.
Our strict protocol when a delivery cannot be completed is to cancel the order and release all payment authorizations right away. To verify complete clearance across banking channels, we executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
Avoid this company
I have seen this story from several others. I placed an order; 10 minutes later, I was told that they didn't deliver to that area. This was followed by an email saying that my return had been processed. That was on June 25th. I have called three different times and was assured that the money would be returned within 2 to 3 days. Finally, I got an email to a supervisor, who assured me that the refund was being processed. And the refund has finally been processed to my account, on August 14th. It seems that many people have had the same experience with this company.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Richard,
We would like to clarify what occurred with your Brilliant Birthday Blooms order. This purchase had to be voided because the destination address exceeded the operational coverage radius required for safe delivery by our local flower shops.
Our strict policy is to immediately release all payment authorizations when an order is dropped. To eliminate any potential delay across banking networks, we executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
If I could give 0 stars I would
If I could give 0 stars I would. I placed an order on July 7th and a not even 30 min later they cancelled my order saying they did not have anyone to deliver. They said they processed my refund and at most it would be ten days. I have contacted them multiple times and have been promised a refund. I have yet to get a refund or an explanation other than we are working on it.
7 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Shelby,
We would like to clarify the details regarding your Pretty Please order. This purchase had to be voided because there was no local flower shop within the delivery radius available to complete the handoff.
Our protocol for unfulfillable deliveries is to immediately release all payment authorizations back to the customer. To eliminate any potential delay across banking channels, we executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
Antwoord van Starluck Flowers
Dear Bob,
Thank you so much for the 5-star rating! We are thrilled to hear that you were pleased with our pricing, delivery service, and customer support. We would also love to know how the flowers turned out and how the recipient loved the arrangement—we look forward to delivering for you again!
Best regards,
I wish I could give zero stars
I wish I could give zero stars! I placed an order paid extra for expedited delivery, on the order it was clear that it was for a birthday, and I provided them with my phone number on the order page. I just looked up online to try to see if I could get confirmation that the flowers were delivered for my wife’s birthday, and their website shows that I don’t have an order with them. So I checked my email, and I see that they canceled my order. They said that the florist in my area is going to be unable to deliver them today sorry for the inconvenience but they processed a complete refund to my credit card
I don’t care about a refund I care about my wife getting the flowers that I ordered, I only get one birthday a year to make it a big deal for her and I have something delivered to her at her office on her special day. And the fact that they couldn’t even callv me and let me know, that they think it’s OK to just send an email, and say sorry. That’s a bunch of crap. They’re in a service business, they need to do better
13 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Christopher,
We would like to clarify what occurred with your Always on My Mind - Long Stemmed Red Roses order. The local partner florist in charge of fulfillment was completely maxed out on delivery volume for the day and could not accept the order.
Whenever a delivery cannot be fulfilled, our system immediately sends a cancellation notification to the provided email and voids the charge right away, ensuring you are free to seek other options without delay.
While your refund was processed at the time of cancellation, our team has manually re-pushed the refund transaction through our billing platform today to guarantee there are no banking holds.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
This is a scam
This is a scam. They could not fulfill my order and submitted a cancellation and issued a refund. It has been more than 15 days and the refund has not been received. I submitted a dispute on the amount and never trust them.
31 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Mohamed,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
This is a terrible florist company
This is a terrible florist company. Do not order anything from them. You submit an order and they immediately cancel it. It’s a scam.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Customer,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Thank you Patrick
Thank you Patrick. Everything was amazing. We will use your services again
12 augustus 2026
Antwoord van Starluck Flowers
Dear Carie,
Thank you for your fantastic feedback! Patrick will be thrilled to hear your kind words about the service. We hope the floral arrangement made a wonderful impression, and we can’t wait to assist you with your future orders!
Best regards,
Great Customer Service
Patrick and the people I worked with were very helpful and made sure that the beautiful arrangement was delivered in a timely manner.
11 augustus 2026
Antwoord van Starluck Flowers
Dear Carolyn,
Thank you so much for the wonderful 5-star rating! We are thrilled to hear that Patrick and our team ensured your beautiful arrangement arrived safely and right on time. We would love to know your impressions of the flowers, and we look forward to serving you again!
Best regards,
I would leave a 0 star but you can’t…
I would leave a 0 star but you can’t they cancel orders and fail to refund money back
4 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Kody,
We would like to clarify the details regarding your How Sweet It Is order. This purchase had to be voided because local dispatch schedules for same-day delivery had already closed for the day.
Our strict protocol when same-day fulfillment is no longer feasible is to immediately release all customer funds. To guarantee that this credit clears smoothly and without any banking holds, we have executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned balance in accordance with their standard posting schedule.
Best regards,
Funeral flowers, not sent!
I ordered flowers from Starluck two days before the funeral of a family friend of 50 years. Starluck called me right back and asked for a review for a service that hadn't happened yet. They then called me after the service was over to say that they did not deliver the flowers and could they deliver them the next day! How ridiculous! I do not recommend this company at all!
10 augustus 2026
Antwoord van Starluck Flowers
Dear Toby,
Thank you for sharing your feedback. When your order for the Spring Has Sprung Mixed Basket was received, our local partner florist had already reached maximum operational capacity for that day.
Our team contacted you to explore flexible options to still fulfill your request; however, as you preferred not to proceed with adjustments, our protocol was to cancel the transaction immediately.
Your payment authorization was voided and released in full right away so no customer funds were held.
Best regards,
This is the BIGGEST SCAM
This is the BIGGEST SCAM. Ordered flowers for my sister's birthday and was Confirmed that they would be delivered. 2 hours later they cancelled my order via Email. DON'T EVER TRUST THIS COMPANY. THEY FARM EVERTHING OUT TO LOCAL BUSINESS AS SKIM PROFITS.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Kevin,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Floral Deliveries Are Done
Waiting on refund. Surprisingly enough an order placed for same day delivery and canceled by the company same day with guarantee of refund in 5-10d finally charged my account almost a week later. To further surprise though, I was able to get a warm body on the phone rather quickly. So while the experience is a one star, customer service is a solid 3. Will update once refund received. Still recommend brick and mortar florists.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Mindy,
Your order for the Dream In Color Bouquet had to be canceled because the delivery address provided was located outside the active coverage area of our local partner florist network.
We never hold customer funds for unfulfilled deliveries, nor do we process duplicate charges. I have personally reviewed your account and double-checked the transaction records to confirm your full refund was successfully processed. To eliminate any lingering holds between banking channels, our team has also manually re-pushed the refund through our billing platform today.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
Ordered Funeral Flowers thinking that…
Ordered Funeral Flowers thinking that this was a local florist that would be able to fill my order and deliver the plant on time. On Sat, Aug 1, 2:54 PM I received the following email. Your Order is Confirmed
We have accepted your order, and we're getting it ready.
Your payment was authorized successfully. We will capture the payment when your order is prepared.
Order Number 228563
On Sun, Aug 2, 7:53 AM I received the following email:
Order Cancelled
I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.
Order Number 228563
In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 5-10 business days, or sooner, depending on your bank's policies.
I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you.
Thank you for your understanding!
Today is August 9th and still no follow-up or refund, but the funds have cleared my bank!
Because these were funeral flowers I had to quickly scramble and purchase flowers and hand deliver them myself.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Barbara,
We would like to clarify the details regarding your Medium Dish Garden order. This purchase had to be voided because the assigned local flower shop in that area was unable to complete the delivery.
Our automated protocol instantly releases all payment holds upon cancellation. To eliminate any potential communication delays between banking networks, we have executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
This vendor is a fraud
This vendor is a fraud. I ordered a balloon bouquet and made the payment. I was told shortly thereafter that this order could not be fulfilled due to the product was unavailable. They stated that a refund was issued. This was close to a month ago. Of course, the refund was never issued, and the charge was posted to my credit card. I will file a dispute…….
16 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Customer,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Antwoord van Starluck Flowers
Dear Patricia,
Thank you for sharing your wonderful feedback! Providing attentive, tailored service for every order is always our top priority. We hope the floral arrangement made a lasting impression, and we can’t wait to assist you with your next floral gift!
Best regards,
This place is a joke!
This place is a joke!! I ordered an arrangement for same day delivery, after I paid for the order by credit card, I got an email a few hours later saying it could not be delivered that day. I cancelled the order due to needing it that day. This was in May , I have still not had a refund credited to my account, it’s now August! This business needs to be closed down by the proper authority because they rob people and lie each time you communicate with them!!!
16 mei 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Ann,
Your order for the Medium Dish Garden had to be canceled because same-day fulfillment could not be safely completed within the remaining delivery window by our local florist.
We never hold payments for unfulfilled orders. While your full refund was issued upon cancellation, our team has manually re-pushed the refund transaction through our billing platform today to ensure there are no lingering holds between banking channels.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
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