AA Car Care Reviews 

First time using a mobile machanic, very happy with the work carried out with no fuss or issues.

Very pleased with AA mobile mechanic - extremely convenient service option for those living and working nowhere near a garage. Allowed me to continue working throughout. Communication on what to expect was good. Mechanic was within the allocated time slot, was friendly and professional (even in the rain!). I like the detailed checklist and report. Will recommend and use this service again.

The mechanics were super efficient and explained everything. Excellent service

Arranged for AA to service my car at my home.
Mechanic called Dylan arrived within the alotted time and carried out the service, weather was not the best, but all work carried out to a great standard. 5 stars.

Well the car service was for a week before. I agreed to another date as the mechanic was ill. The guy wrongly booked me for morning session when I had a job interview. No one answered the phone to cancel and rebook. It took ages. Stressful. I emailed that useless CEO of AA and he didn't even bother to respond. The guy who turned up was lovely and polite and did the job nicely. I won't use again as their customer service is crap

Excellent service Ed was professional, got on with the job: Disks & Pads even though it was a missable wet day & completed the work in great time! 5 star mechanic
Thank Ed & thank you AA
Look after this guy!

Very good service very quick

Mechanic was very nice and helpful

Easy to book friendly helpful great will use again

Very helpful AA man. Thanks.

I received zero level of customer service. I booked to have my brakes fixed and on the morning of it I received no phone call advising me of my time slot between 12-4. I still proceeded to wait in and go without a car assuming they would just turn up or ring me when they were on their way. By 4 o'clock I had no contact from them so I tried to ring the helpline but it was closed. Saturday morning I received an email rebooking me in for day I could not make. Again I had no communication as to why they failed to turn up on the day before or when was a convenient day to rebook. I had to ring them and then wait another week for the work to be done. Whilst I understand that things can crop up and jobs can overrun, the lack of communication is not acceptable for such a large company. Also in between having my brakes done and them not turning up I emailed twice complaining and still have not heard back. Not even an acknowledgement of the email. Shocking customer service.

Great service, mechanic was very professional.

When the AA guy Jordan came out to assist me recently when my car wouldn’t start, he was really helpful. As a precautionary measure, after getting my car started, he even followed me home to ensure I reached safely. The mechanic, Dan that came by a few days later was also very reliable and professional, worked in the rain and fitted in the new started. Overall excellent service from AA.

ease of booking convenience price recommendation
from a friend of mine who also had a major service through you and was also very pleased with your service and also your mechanics.
both of us will use your services again.

I have had an abysmal experience with the AA SmartCare service. Wasted all day Saturday waiting for a morning appointment that never happened and then the mechanic for the re-arranged morning appointment turned up in the afternoon.
No-one answers the provided phone number. Emails refer to work happening in a garage and after having had parts fitted i still have an issue with the car sounding terrible when it starts up. If i could give this service zero stars i would.

On time, quick but thorough and a cull follow on report - good value as well.

first time used AA car care and i'm very happey.

Very happy with the interim service provided by Mick. AA has advertised to give AA members a 20% discount for this service. I am still waiting to receive this £30 discount.
As well as being an AA breakdown member I paid £200 for an AA mechanic inspection report prior to buying Honda Jazz NK63 NLU.

The mechanic was friendly professional and outstanding.
Unfortunately the same can not be said about the call centre, who were useless and of no use whatsoever. It took over 10 minutes a time to get a response and then they lied telling me the mechanic was delayed, however I later found out that they had cancelled my appointment with him and then added it again after diverting him. So a morning appointment turned into almost 3pm. They obviously don't care about customers or their own staff.
The call centre have then sent me emails the day after the work was done telling me the mechanic would be with me shortly. Call centre staff are unprofessional and useless.

Polite mechanic. Discussed findings and finished work promptly. Also finished by putting car correctly back on driveway.