Tulo Energy Reviews 745

Easy to use but I can’t see a log out option. I like to be able to log out before closing.

Customer focused Uk customer services that have transformed my energy experience after the abysmal service I had with EDF despite being with them and championing them for many years. Staff seem to genuinely care about resolving any minor issues and ensuring your account runs well.Do not envisage any complaints with this firm taking months which it has done with EDF

Victoria was very helpful and friendly. Good response times and got things sorted quickly. Thank you

Great information obtained from this company regarding switching suppliers

Avoid at all cost. I had service with them and after I left they confirmed that I had credit - few days later, they came back with close £500 debt and arrogant about it with all sorts of threat. Contacts have been made for reasoning, but it’s obvious that some heartless and incompetent persons are behind their efforts. Please, go to big companies that know what they are doing and can support you if you struggle

Were the cheapest around for a good 12 months, only leaving because someone else has managed to beat the standing charge. But per kwh Tulo are still marginally cheaper.
Excellent customer service, an actual human, not a robot. Responds within minutes with a typed email, not a standard response.

My husband has recently passed away and the customer service team were absolutely amazing. They switched the account over to me with no stress whatsoever. It's nice to have a company who value actually their customers. Gemma was friendly, polite and compassionate and made everything very simple. No chasing your tail... really impressed. Thank you Tulo 🙂

Avoid. Everything is bad about it. They overcharged me taken £240 when my bill came out to £82. They don’t go by smart meters you have to provide readings every week to get somewhat accurate bill. Customer service is non existent and generally negative approach to problem solving.

I applied in July and I had asked if I could keep the tariff if I switch in August at that moment. The staff promised me it was okay and I just needed to do nothing and they will re-apply that for me when the time comes. Today, I had encountered another CS to trace up if the switch is under progress. Sorry nobody did that and deferred my switch date. So I need to stay few more days in the standard variable price. Actually it’s no problem just few days with a higher cost. But she said that because that tariff is unavailable for new application and the staff who made the promise did not know when the tariff ends. It’s her goodwill gesture to me so I can keep that tariff. Huh? That’s what the staff previously promised. If it cannot be guaranteed, I will not choose the tariff and this company. Exited! No need “goodwill gesture” that was promised before. Thank you.

not being able to access the account for no good reason was a big nuisance, but a lady called Gemma helped to sort it out, as AI did not have a clue.

This company has to have the best customer service in the energy industry.
The response time is amazing.
They keep you up to date with everything without being asked.
I had an issue with the smart meter from a previous company(that had been on going for 10 months) & these guys and girls have sorted it within a few days.
Keep up the amazing work that you are doing.
Tulo Energy rock 👏👏👏

My Lloyds bank shows me that my credit score is 632 on TransUnion which is rated as "Excellent" but they simply don't allow me to switch to them since my application failed their credit check process (They use TransUnion for that). I've been paying all my bills and council tax on time and got a proper job for the last 3 years. It's unbelievable that they don't want me to join them as their customer. What a joke

Made the bad decision to sign up with these muppets - can't be bothered to explain, take my word that the outstanding arrogance of their awful customer service will certainly lead you to regret signing up with them.

Recently switched to Tulo using a price comparison website. Everything was done efficiently with minimal effort on my end. The only thing I needed to do was change the direct debit date from the one I was automatically given. This was easy to do using the online chat.

Avoid avoid avoid

Very professional and quick response to changes.
Excellent customer service. Great company making sure everything not only looks right but is also right.
Website and app need to improved.

Great company to deal with, very professional and quick to deal with required changes. Prices as cheap as any one else and good service

Just changed to Tulo , everything excellent so far , great communication.

Just switched to Tulo and had a couple of queries. These were dealt with quickly, efficiently and in a friendly manner. Thank you Tulo!