Have been trying for several weeks to sort out my commercial water account since moving into a new property. Spoke to Katie today (nearly 2hrs) but all sorted now. Highly recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cannot recommend Sultan from Sheffield highly enough. I rang Waterplus completely fed up as I was getting nowhere trying to sort out my issues via email. Sultan was absolutely brilliant, very profes... Toon meer
Bedrijf heeft geantwoord
I've had Waterplus as my water supplier at my last two companies. The ledger was all over the place with both of them. I gave up trying to get their statements to match up with the direct debit paym... Toon meer
Bedrijf heeft geantwoord
A huge shoutout to Craig Fowler at Water Plus for always going above and beyond to support the water sales team at Love Business. No matter the challenge, Craig is always on hand to help, provide... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contactgegevens
ST4 4TW, Stoke-on-Trent, Verenigd Koninkrijk
- service@water-plus.co.uk
- www.water-plus.co.uk
4,3
Uitstekend
4K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Called today for my query
Called today for my query, had to say that Paula handled this really well and professionally. She was very helpful and understanding.
I will always stay with this company to receive benefits of getting a good customer care and service.
Highly recommended
5 oktober 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Shahbaz,
Thank you for getting in touch with a review.
We're pleased that you're happy with the excellent customer service that you received from Paula and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Anthony was helpful and timely
2 oktober 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello John,
Thank you for taking the tome to leave a review of the service you have received from Anthony.
Its great to hear that you found him to be helpful.
Kind regards,
Andrea
Water Plus
Theives
Kept getting bills had to register to find out. Big mistake rob me out of nearly £2500 for water never used. Con men.
1 april 2026
Antwoord van Water Plus
Hello Mark
Thank you for getting in touch. I'm sorry to hear that you've cause to complain.
We'd appreciate the opportunity to look into this further and understand what has happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the information provided and work with you to reach a resolution as quickly as we can.
Thank you for bringing this matter to our attention. We look forward to hearing from you and assisting further.
Kind regards,
Natalie
Water Plus
Terrible service when you face a…
Terrible service when you face a problem they tell you one thing on the phone then email something else !!
They installed a new meter as the old one was unreadable following a problem in the road the bill tripled !! I believe the meter is faulty but trying to get this sorted seems beyond then they won’t send an engineer out utter madness!!’
2 oktober 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Helen
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Natalie
Water Plus
Fraud company
Fraud company. Took money from my account without bills and taking making every month. Avoid this company.
1 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Sandip
Thank you for getting in touch. I'm sorry to hear that you've had cause to raise a complaint, and I appreciate you taking the time to make us aware of your concerns.
To help us locate your account and fully investigate the issues you've raised, I have requested some additional information. I would be grateful if you could provide these details at your earliest convenience so that we can begin looking into matters for you.
Once we receive the information, we'll be happy to review your concerns and provide a response.
Kind regards,
Natalie
Water Plus
Leak Allowance Claim Issues & Complaint
My initial experience with Water Plus was not good. I'd submitted a leak allowance claim along with meter reads and all requested information, but frustratingly was asked for the same information over and again. After complaining, I spoke with Adam B from the Complaints Resolution team who resolved the issue to my satisfaction in a friendly, efficient and professional manner.
30 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello John,
Thank you so much for taking the time to leave a review.
Sorry to hear that your initial experience was not good but its great to hear that Adam resolved your query in a friendly, efficient and professional manner.
I will make sure that this is passed on to him.
Kind regards,
Andrea
Water Plus
Antwoord van Water Plus
Hello
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Natalie
Water Plus
Brilliant customer support
Paula was incredibly helpful in resolving an ongoing invoice issue. She took the time to listen and understand the problem, was wonderful with my 91 yr old mum and went above and beyond to find a solution. Wish every company had a Paula!!
1 oktober 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Nicola,
Its fantastic to hear that Paula went above and beyond to help your mum with her query.
Thank you for taking the time to leave a review.
I will make sure that this is passed on to Paula.
Kind regards,
Andrea
Water Plus
The customer service person “Paula” was…
The customer service person “Paula” was amazing. She understood my issue fully and put in motion a process which should sort and rectify the issue. Amazing work Paula
1 oktober 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Ahmed,
Thank you for taking the time to leave a review about Paula.
Its great to hear that she understood your problem and rectified the issue.
I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
Spoke to Paula form the customer…
Spoke to Paula form the customer service team. She was really kind and helpful with my query.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Mayur,
Thanks for letting us know that you found Paula to be helpful and kind, and also for taking the time to leave a review.
I will make sure this is passed on to her.
Kind regards,
Andrea
Water Plus
wATER pLUS
Lovely experience today on the phone
Lovely experience today on the phone
Julie was so helpful polite, kind and just a pleasure to deal with
Thank you for all your help today
Much appreciated 🥰
1 oktober 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Suzanne,
We appreciate you taking the time to leave a review about Julie.
Its great to hear that you found her to be helpful and polite.
I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
Be very careful
Be very careful, they charge a retail fee that we were not told of despite constantly asking what our charges would be.
8 oktober 2025
Antwoord van Water Plus
Hello,
Thank you for getting in touch. I'm sorry to hear that you've had cause to complain.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Natalie
Water Plus
Admitted their own error, then sent us to debt collectors anyway
Since April we've been trying to do the simplest thing possible: pay our water bill by direct debit. We sent the mandate by email twice and nobody processed it. We then set it up over the phone. The money has been in the account the whole time.
Despite this, we got repeated early-morning calls chasing payment. Not long ago a Water Plus advisor confirmed there had been a direct debit error, acknowledged by their own tech team, and told us it was fixed and wouldn't happen again.
The account was then passed to a debt collection agency. That agency added £170 + VAT in charges. We clearly told them we did not agree to pay these. The next day we received an email "thanking" us for agreeing to pay the full amount plus charges. We agreed to no such thing.
We have an open complaint, and we were told no charges or further calls would happen while it was investigated. That wasn't true. When we ring about the complaint, we're transferred to the same debt collectors. A default has also been placed on a credit file for the bill.
This is a customer who wanted to pay and was never allowed to. Avoid if you can.
29 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch. We're sorry to hear that you've had cause to complain.
Having reviewed your account, I can see that a complaint has already been logged. A member of our team will be in touch by 14 October 2026 to discuss the matter further with you.
Thank you for your patience in the meantime.
Kind regards,
Natalie
Water Plus
Very helpful with the member of the customer service team
We have an issue with the water meter and the team member is very helpful and politely to assist with the problem. Thank you so much
30 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hi Yanzhu,
Thank you for taking the time to leave a review.
Its great to hear our advisor was helpful and assisted you with your query.
Kind regards,
Andrea
Water Plus
The worst company we have tried to deal…
The worst company we have tried to deal with when it comes to calling them. You are put on hold for ages while they try to connect you to someone in India that must be using a cup and string for a phone. Tried calling multiple times to see why they have stopped taking our monthly DD but every time we cannot understand anyone on the phones. Tried messaging through the online portal but no one responds to that either.
30 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Craig
Thank you for getting in touch. I'm sorry to hear about your experience and that you've felt the need to raise these concerns.
I have now logged your complaint, and a dedicated case handler will be assigned to investigate the matter. They will contact you within the next 10 working days to discuss your concerns in more detail and keep you updated on the next steps.
Thank you for your patience and for bringing this to our attention.
Kind Regards
Natalie
Water Plus
Great service !
Quick response from Anthony and great communication!
29 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
hank you for taking the time to leave a review of the customer service you received from Anthony.
Its great to hear that you had a quick response and great communication.
Kind regards,
Andrea
Water Plus
Too early to comment.
With this being our supply start date, I have nothing to gauge my opinions on. Sorry
28 september 2026
Antwoord van Water Plus
Hello Pat,
Thank you for leaving a review even though you state you have nothing to gauge your opinions on as this is the start date of your supply.
Looking forward to your onward journey with Water Plus.
Kind regards,
Andrea
Water Plus
Very polite and knowledgeable
Very polite and knowledgeable. Provided all the information I needed.
Excellent service.
29 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Mohammed,
Thanks for taking the time leave an review and let us know our advisor was very polite and knowledgeable.
I am glad all the information you needed was provided.
Kind regards,
Andrea
Water Plus
We had a conversation
We had a conversation, and i would say it was great talking and good service. Also very nicely explained everything and helped happily.
29 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Wajid,
Its fantastic to hear that our advisor explained everything and was happy to help.
Thank you for leaving a review.
Kind regards,
Andrea
Water Plus
Brilliant experience on the phone
Brilliant experience on the phone, your colleague was absolutely lovely, explained everything, I was very happy. Thank you very much
28 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you so much for taking the time to leave a review.
Its great to hear that our advisor explained everything and that you were happy with the resolution.
I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
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