Gravells Reviews 158

The process from start to finish was fantastic. Lewis and Ian made it so easy. We will return to the best Kia garage on the planet!

Another faultless dealing with Kia thanks to Rob and Leanne today! We’ve come back to upgrade the car and they have really been amazing with making it happen! It does pay to keep going back to Kia as customer service is key with them to be fair! Thank you all it’s appreciated!

The service I have received from Gravells is sub standard. The staff don't seem to know what one side of the garage is doing. Record keeping is not done, no record of car being to the garage, supposed to have ordered a new dashboard for my Kia been waiting since December 2023 for part.
Car has been back to the garage, mechanic's were supposed to have sorted saying the fuse was the problem sorted. Went to use car still same problem with dashboard no display. What a waste of fuel that's twice now! This has been on going since Dec 4th. I was asked to take the review off, or there could be a problem with the warranty with regard to the car being fixed.

I picked up my new car today and received brilliant service from start to finish. Josh was amazing, professional, knowledgeable and friendly. Always keeping me updated. When picking the car up today, Josh sat with me to explain everything inside the car which was extremely helpful. Very pleased with the experience.

5* service

I recently had the pleasure of purchasing a car from Gravells Kia Swansea, and I couldn't be happier with the experience. From the moment I walked in, I was greeted warmly and felt immediately at ease. The salesperson who assisted me went above and beyond to ensure I found the perfect vehicle.

Their knowledge about the cars was impressive, and their patience as I asked numerous questions never wavered. They took the time to understand my needs and preferences, guiding me through the options with genuine care and expertise. Their professionalism and friendly demeanor made the entire process enjoyable and stress-free.

The entire team at Gravells Kia Swansea is exceptional, providing top-notch customer service and a welcoming atmosphere. The dealership itself is modern and well-organized, making the car-buying experience smooth and efficient.

I am thrilled with my new car and grateful for the outstanding service I received from the team at Gravells Kia Swansea. If you're in the market for a new car, I highly recommend visiting them – you won't be disappointed!

Fantastic customer service from sales & service, Great choice of cars. Can’t wait to see the showroom once it has been completed *****

Great experience with part exchanging my old kia car for a newer model. Josh has been amazing, kept me updated throughout all the paperwork. He even sorted out the tax and insurance for me before I even left. Number one worker thanks Josh

This Kia Garage is outstanding. The level of service and care customers seek but very rarely get is provided here.
They do everything they possibly can to accommodate customers.
Staff are helpful,friendly and always
go " the extra mile".
Also Sales & Service work together, which is rare.

I was due a review of my current car, explained it would be helpful to reduce monthly payments, Callum took time to look at what could be done I was given a few options then time to think. I had good communication from start to finish, no pressure. Good all round service

Usual professional friendly service. Despite the building works and the temporary portakabins, everything was of usual high standard. Cant sing their praises enough. ALL staff members professional, going out of their way to accomodate and help. Thanks guys.

I come back and forth to the Dealership but was incisive , after going to many places We decided to go back and have another look at a Car . Soon as We got there Leighton Jane come out to greet us and went through Everything. He was Absolutely brilliant and We got a Kia X Seed . We love it the service was excellent.

No problem whatsoever in recommending Gravells Kia Abergavenny. Recently purchased a Kia Sorento and salesman Rhodri Chaplin was first class. Very friendly, no pressure , extremely knowledgeable and patient. A lovely modern showroom and James, the General Manager, has got it spot on. My wife enjoyed the free hot chocolate as well. They even put fuel in the tank. They go the extra mile in customer care.

Sportage in for a service. Team was bang on time. Had a nice cup of drinking chocolate while I waited. Staff kept me updated as time went by. A couple of faults fixed and on my way in less than an hour and a half. Always a great service at Gravells Abergavenny. Thank you.

We bought a new car from Gravells, Abergavenny. The staff were very helpful, approachable and not pushy at all. They were very knowledgable and they listened to our requirements. We were able to test drive a range of vehicles to help us decide our preference and the team also went to extra efforts to arrange for a specific car we were interested in, for us to test. In particular we received a great level of service from Laura and Andy. We were very happy with our experience.

Very friendly and welcoming + Free Hot Drinks have been coming here for nearly 2 years + Car wash ONLY £1, Yes ONLY £1 and a nice cuppa while you wait Approx 20 Mins. Got a good deal on my first Kia.

Richard

Recommend that you don’t sign up for the “service plan”
Gravells idea of a service plan is changing the oil and oil filter and nothing else for £300.
Anything else like air filter, pollen filter or any other serviceable item you pay as an additional charge which will also include the ridiculous hourly charge plus vat.
And you can guarantee there will be other items they recommend you do.
It’ll be a very long time if ever I’ll return to Gravells.
27/8/24
Just goes to show how bad Gravells are just got a reply to my trustpilot review and it’s only taken 6 months 😂☹️😂

Received a letter telling me my loyalty as a customer hadn’t gone unnoticed and they had “good news to tell me about my current vehicle” was given a reference number, that it’s not a mass communication and told to phone on Valentine’s Day. Which as you can imagine makes you think they’ll at you’re going to win/get offered something. So I did as everyone would do. Wait and phone on the specified day - Valentine’s Day. It was a sales pitch and not a good one. They gentleman was frank and told me that they were looking for people to part ex their vehicles and they have deals on. He asked if I was interested. I was honest and said it’s not something I’d considered and he tried to book me in for a consultation. I declined and he told me I can give my letter to anyone I know who is looking to part ex and it didn’t even matter whether is it was me. This has soured my opinion of Gravells. This was a cheap and scummy attempt at a sales pitch trying to write it that they care and we’re going to offer something to me as a customer. I definitely don’t feel valued. I would issue a complaint but there’s no option on the website. Edit - it was not my intention for the sales rep to get in bother but rather that I think it very tactless of the hr/marketing team to think it appropriate to send letters of such a misleading nature on Valentine’s Day. People don’t feel valued as a customer by being directed to the sales team for n hopes they part ex and upgrade their vehicle. Perhaps something for marketing/hr to consider?

Excellent customer service, especially Chloe who was polite, excellent communication and support with a car problem. She also went the extra mile with after care and showed me how the problem was resolved.
Would highly recommend.😊

I had a great experience with Kia Gravels Swansea this morning. The staff were welcoming charming and helpful. Leighanne was delightful and kindly sorted out the MOT and my next service. My service was done in an hour and the car beautifully washed. I was able to order a new car as the Kia Nero I wanted had come back on the Motability scheme and to my delight the boot is now bigger and so my solid frame wheelchair fits in more easily. This was a welcome surprise. Robert John was super reassuring and helpful organising the new order and demonstrating the model. All in all very positive indeed. Many thanks.

I'm over the moon with my new Kia Sportage. Dan was very kind and curtious and had all the information I needed to know and more. This has been my best experience buying a new car. Gravells are definitely the go-to garage for your next new car. Highly recommended.