Gravells Reviews 158

I purchased a vehicle through Sam, Sam was polite, professional, who made me feel comfortable, listened to my needs and give me options within my budget. There was no 'hard' sell, no pressure to purchase or make a decision. From choosing the vehicle through to collection i felt Sam went above and beyond and nothing felt to much to ask.

I was unfortunate to run into a few problems with the vehicle within the first few days, but Sam and everyone in service were quick to act on my problem. I found everyone extremely helpful and reassuring.

Having experienced sales and aftersales it has given me the confidence i choose the right dealership to purchase from.

Dealt with Sam at Kia Bridgend who was very knowledgeable and professional.He was never pushy and made everything about the experience easy.

I brought a Kia Sonic from Sam. Our experience was exceptional with nothing being to much trouble. Couldn't recommend a better garage to help you receive the best customer service I’ve ever had from phone to sales to aftercare. Thank you every member of staff that work there especially Sam Fitzer

Just bought our second car from this highly recommended company. Lewis Gravell is both professional and approachable. Always kept in the loop with our car's journey with no 'salesman' pressure. Even stayed open late to accommodate my shift pattern. Ian, Lewis and all the Narberth gang - thank you.

Just got my 2nd car from Gravells in Kidwelly and cannot fault them. Gareth Postlethwaite was great in keeping me up to date and very helpful. Everything went smoothly and hassle free

Just collected our new Sportage hybrid from Gravells in Morriston. Our salesman Tom Hiley was exceptional. He was both friendly and professional and went above and beyond, in explaining both package and the instrumentation in our new vehicle. I can’t how welcoming we were made to feel and put at ease when purchasing the new car.

Carwyn at the Abergavenny dealership has made buying our car a very pleasurable experience. From the very first enquiry to delivery of the the car he has handled everything in a friendly and professional manner and has been extremely helpful and reassuring. I can’t rate the service he has provided high enough. Thank you again Carwyn.

This was the first time we have dealt with Gravells in Narberth and from the first visit it was an absolute pleasure to deal with the salesman Lewis. From ordering to collecting the car, nothing was ever too much trouble for him and always kept us informed through email. I would highly recommend this dealership and will be returning in the future.

Purchased new 2022 ceed gt line, prefer it to my previous BMWs, great car and great firm to deal with, Ben Ford sales manager a pleasure to deal with 5*

My whole family have been buying cars from this company for over 25 years when they only had a single garage selling Renault cars only there is a reason why I come back time and time again fantastic service, trust and a fare price never had any issues getting warranty work completed not that had many with my Kia cars when you go there you are always made welcome even if just dropping in when passing or wanting a free coffee highly recommend this dealer

Have just bought a new car from Gravells. Josh dealt with it. Excellent service. Thank you Josh and well done.

I called into Hereford branch in Jan 22 and met with a Mr Dion Robins I was enquiring about the EV6, he told me that they would be delivering in Mar 22. So I called the branch 3 or 4 times no reply during last week of March. So I called in Thursday 31st around 11am and I was promptly told there was only 2 members of staff on duty, "please make an appointment". The general demeanour of the sales man was very poor very unhelpful so I thought if I am contemplating spending around 50K with that sort of attitude what would it be like if I needed back up after purchase? So I went back to Audi Hereford and was greeted with a smile and a nice cup of coffee.

Superb experience again, this is our second vehicle with Kia. Customer service has always been friendly, welcoming always giving honest advice. We bought our second Kia Sportage without viewing as we were so pleased with our last one. We will only ever buy our vehicles from Kia Gravells Swansea. Awesome staff and vehicles!

Have recently purchased a new Kia XCeed from Gravells Kia in Hereford. From initial discussions with Matt, to the order process and vehicle handover, the whole procedure has been seamless, efficient and professional. I would recommend Gravells Kia Hereford to anyone considering buying a new or used Kia. I have been a VW driver for many years and have found the XCeed to be more than on par with the German brand as regards build quality and driving characteristics and the 7 year warranty is excellent.

A lovely experience buying my new kia stonic . Dion was so helpful and made the process so easy, very polite and professional. It was a pleasure from start to finish . All staff who answered the telephone to me were extremely polite and helpful too .

My first time at this garage and, as a walk-in, I was given excellent advice that recognised my needs and resulted in me finding just the car I need. Extremely patient Gareth went through many possibilities for me and ensured that everything was set up for me down to fine detail of connecting my phone. Only just driven my Zoe EV home, so hopefully carries on as good as she is today. Thanks to all