Gravells Reviews 158

Gravells Bridgend a superb Kia dealership. Andy Bollen is so incredibly helpful and really does the best for his customers. Claire Lavender manages the service desk making the servicing experience run like clock work. The whole team are so customer focused and genuine it really sets them apart.

I’ve been using this company for about 10 years. I have always been treated with respect and given a professional service by staff. Happy to recommend. Never had a problem with any of my vehicles.

Very high level of customer service and communication from Gravells during the purchase of our Kia Xceed, Callum was first class in arranging our paperwork and delivery, especially given the distance involved. Tom undertook the mammoth drive and took time to explain all the controls etc. Both guys are a great advert for the company. We are very happy with our car. We'll done all round. David and Elaine Ironside, New Deer Aberdeenshire Scotland.

Picked up our new Kia Niro 4 HEV this morning.
Lovely car with plenty of tech to learn. Josh spent time to clearly explain the features of the car. Great service!

The overall friendliness of the staff here made the experience of collecting my new Sportage so enjoyable.
In particular Daniel who was amazing. He dealt with everything for me, all the details, so that it all went smoothly and efficiently.
He knows his subject well too and was able to answer all and any questions. All with a lovely manner, and it made the entire process very enjoyable - it was fun!

Picked up Kia XCeed Motability car .
Paul was absolutely fantastic, it was such a pleasant and enjoyable experience.
Would definitely recommend Gravels Hereford to anyone.

Picked up my new Niro 3 today, been a bit of a wait but well worth it, from start to finish it’s been so smooth.
Tom has been great from the star, arranging to have my dash cam fitted, boot liner and private plate,I work in the motor trade but Tom took the time to go though all the controls and explained each one, so glad I went to Kia Swansea.
Thank you Tom

The people here are so nice, I haven’t been a customer here for long but I already feel so looked after and can’t see me going anywhere else! Thank you!

I took mine and my sons car to the gravells garage in abergavenny/Llanfoist for our mot.
They were very friendly and professional.
They contacted me as soon as they had been done to let me know they both passed.
Amazing service for £40 they even wash your car before you collect it, definitely recommend and will always go back there for our mot's.

Well had my car serviced today waiting appointment took a hour 10 mins fantastic service from them the service team are very polite and good communication look forward to many more dealings in fact told all my taxi mates to have they service here

Wonderful service from the service department, helpful, courteous with excellent pre and post service communication.

This dealership provides the best customer service I have experienced. They have a fantastic choice of cars on display and their staff are not pushy or your typical sales people. They go above and beyond to make sure you are happy. Thank you Gravells Kia Bridgend!

Picked my new car up this week from Grvells this week, the service from Dan was excellent, he explained everything I needed to know regarding the purchase options of the car. I would highly recommend to my friends and family to visit them when they are ready for a new car.
Thanks again Dan

Brought a used car from Gravells hereford Dan was great very helpful very pleased with my new purchase .

Bought a car and was given in a bad condition.
1. Mat not provided
2. Door makes noise
3. All grease were on doors
4. Car was not properly cleaned
5. Fuel was not top up.
6. Service History warning not reset

Best car buying experience yet!

Helpful, informative relaxed yet attentive customer service from Dan which installed confidence in our purchase.

We will for sure be returning soon when we replace the second car in the household.

Great customer service means valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but also take things a step further to exceed — rather than just meet — expectations.
Good customer service starts at the moment you walk through the doors and this was definitely the case at Gravells KIA Dealership Kidwelly over the last Eleven Years.
One particular staff member Kevin Williams who made an amazing first impression and by coming up first every time with a solid and tailored greeting.
Taking the time to find out what I needed and meticulously taking me through the different details and options the KIA range had on offer.
This month July being my Ninth new KIA vehicle supplied by the Kidwelly Dealership and worth every moment of the sixty four mile round journey to do so.
Following on with outstanding customer service of this company at Kidwelly my thanks is also extended to the service department at the Swansea Dealership to its Service Manager and his team who showed they are committed to offering customers support when its needed most …..ensuring your purchase is serviced to the highest standard.
Importantly these Gravells members of staff left the customer with the confidence and reassurance you will always receive the very best attention of after sales and service every step of the way.
In conclusion…..A very willing Company friendly staff with a good product and no hard pressure sales.
A sincere Thank You Gravells.

I have never received such fantastic service at a car dealership as I did at Gravells.
The whole team are amazing. So professional and no hard sell.
They treat their customers with the greatest respect and go out of their way to help in any way they can.

Well done the whole team. I would highly recommend buying from this company. 10/10

We were importing our cars into the UK and needed a car till this process was completed. I asked at Gravells Abergavenny if it would be best to hire or buy a car. I was advised that it would be very expensive to hire a car. The staff were very helpful and we bought a 2015 3 door 1.4 litre Kia Rio which had done about 40,000 miles for £8495. About 2 months later we no longer needed the car which was in perfect condition and had only done 400 miles since we bought it and we sold it back to Gravells for £6000, considerably less than we had expected.

Many thanks to Callum in the Seansea branch, who made the whole process straightforward. He even paired my bluetooth device when he delivered the car. I am delighted with my Kia Picanto.