Slater and Gordon Lawyers - Liverpool Reviews 174

My Solicitor Amanda Kidd, who represents Slater and Gordon, has dealt with my personal injury claim with the most prudent, courteous, and helpful service throughout, ensuring I received fair compensation and recovery of my losses saving me from much financial hardship and distress. I am utterly grateful for such a down to earth professional to have dealt with my claim from the onset. Highly recommended.

Iam really happy with the way slater and Gordon handled my claim . In particular Stephen Drinkwater. Who was always very polite and always returned my calls . I was kept up to speed with correspondence and phone calls all the time during my claim. I would highly recommend anyone to slater and Gordon who in my experience are a truly professional company
Kind regards
Steve H

I cannot thank Slater and Gordon solicitors enough for the exceptional support they provided during one of the most challenging periods of my life. From the beginning, Chris and Rachael demonstrated professionalism, empathy, and unwavering dedication to our claim. They guided me and my family with clarity and reassurance, always going above and beyond. Their expertise and commitment led to a positive outcome, for which we are incredibly grateful. I wholeheartedly recommend their services to anyone in need of outstanding legal support and genuine care. Throughout the three year process, they kept us informed and confident every step of the way, delivering results we truly value.

I had been allocated Slater and Gordon when the previous law firm just suddenly stopped representing me. This was back in 2020.

Over the years I complained a lot. Mainly at the level of service, or the lack of it. The case handlers (and there were quite a few) all sing a good tune once they start then I would find myself chasing handlers/forms etc. It was really hard frustrating work. I complained to the CEO directly regarding the lack on communication a number of times. To be fair he always replied and then the case would go forward then back to the usual poor standards.

Then one day it changed. Beth Mackay a team leader got in touch. For a while I was apprehensive it would just go back to the norm. It did not. This lady kept me informed, answered queries and was so helpful. She chased up the case and with the help from Ryan Ellis the case/claim was settled. Finally.

I would give Beth and Ryan 5 stars personally but the last five years dealing with the company were not great.

They are both a credit to the company and I hope other solicitors/case handlers learn from them how to conduct themselves when representing clients.

Slater & Gordon offer ‘car finance claims’ following the widespread publicity of finance irregularities in the motor industry.
I signed up almost 12 months ago and have received some updated contact from them since.
Their initial email, to sign up, was 35 pages long without, I could not find, any mention of what they were representing me for. A solicitor colleague could not find it either.
However, in all those emails not one identifies what they are representing me for, ie date, vehicle, dealership and value.
They have not replied.
Since then I have repeatedly asked them but still without response.
I realise that I have signed for them to represent me in this matter but without their response/information I need to consider parting company.
I would like them to contact me with the details I have requested.
John Steer

Slightly a slow start but the checker was easy to complete

Initial communication to explain the process would be easier

Had an excellent experience with Slater and Gordon in relation to a personal injury claim. My Legal Advisor Amanda Kidd was extremely helpful and responsive answering my queries in a timely manner and keeping me updated on the status of my claim which led to a good outcome.

I went through a laborious onboarding process which took significantly longer than it should have done. The lady, Nosi was repeating every thing back to me and it was very confusing because I had to keep repeating myself. I uploaded all of my evidence through whatsapp as requested and then had another long conversation telling me they wouldn't take my case, however wouldn't tell me why. Nosi told me to check their guidelines on the website, it would have been helpful to have been given a clear reason. A very frustrating experience.

Andrew was great - extremely knowledgeable and reassuring regarding my situation and the steps available for me to take.

Hi.
I am not thankful enough to the greatest And the only one Donna Rose, she is just like her surname Rose 🌹.

I would like to go just a bit in to my long long story that laste 4 years and 1 month long.
My case was that I got hit by some thieves with the stolen car and they smashed my car into pieces and got injured bad at that time.
From my own insurance I was given a courtesy car For over 7 month because they wouldn’t answer or give me Any update on wants going on with my car.
When they finally answer they returned my write off Car and they took back the one I was driving.
But later one I was emailed and called by rental company asking for the payment of over 7 months because my insurance weren’t paying them so they came back to me to pay that debt.
I was dealing enough with my injuries now had to deal with this sh*t aswell .

Donna Rose 🌹 she was amazing, she managed to calm me down I was in depression she managed to make me feel secure that I won’t pay anything from my pocket and she did.
It took long but at the end of all I’m grateful that I had the chance to be handled by Donna Rose.
I want to Thank you so much for your kind words and support and help.
Thank you.

Helped us with our case against the NHS - it has taken nearly 3 years but they never gave up. Thank you to Laura Austin at Liverpool who finally managed to get us a settlement in my mum’s case.

Debra Ward

SLATER & Gordon were very helpful throughout my ordeal through the whole process which has taken 6 years and supported me throughout and advised me of what steps to take for my claim Nisia of Liverpool was always at the other end of the telephone or Internet if needed.

Slater and Gordon are brilliant at what they do they made a stressful time very easy for me they did everythink for me Chris woods and Carla Daley worked tirelessly on my case and I would like to thank them both for there hard work and dedication many thanks Stephen Turrell

This claim has been going on for 5 years and I was very disappointed at the service I received. However, when Erin Proudlock took over the claim the service has been excellent. She has been very professional, efficient, and helpful. She has always gone the extra mile to keep us updated and we would like to thank her for this.

Literally with everything even I was late providing my papers they wait very patiently and polite

My claim was eventually settled despite challenges from the other side and I was happy with the outcome. A thorough and professional handling of the case, but I really want to single out a special mention for my claims handler Ryan Ellis. He picked up the case from a colleague part way through and immediately began regular communications with me and it was very clear that he had a firm grasp of all the details. Many thanks Ryan

I have had a claim with Slater & Gordon that lasted 3 years. My first solicitor was Sadia Massood, then Ellie Andrews and finally Sean Rimmer with assistance from Carla Daley. Each time the change was faultless and I was constantly kept up to date with the claims progress and what happens next and given time frames to expect. A positive outcome was achieved and I cannot fault or thank enough Slater & Gordon solicitors.

I was involved in a no fault RTA on 2/1/2020. Slater and Gordon were the solicitors used by my insurance. I am so disappointed with this company. The Communication has been poor and the significant delay with resolving my case continues. Six years has passed with no resolution. I have made two formal complaints which have been upheld. I have had several changes in persons responsible for my case. They initially start off by making some progress and then history repeats it's self again. Poor communication, delays and unprofessionalism.
I have today emailed their client care and awaiting a response.

Slater & Gordon have been really easy to deal with, and got a positive result on a claim.