AA Car Care Reviews 

I booked with AA for my service and MOT well over a month in advance. I booked the garage the AA website recommended.
On the day, no one arrived during my 3 hour time slot. When I followed this up myself, I was informed that the garage had cancelled the booking for being too far away. I was not informed.
Not only have I wasted 3 hours waiting, I now have a very limited time to find an alternative.
How hard is it to pick up the phone?

Mobile mechanic did an excellent job .He was very friendly and helpful.

The attending mechanic was nice enough on arrival for on site major service.
But on checking works on completion found screenwash empty, three out of four wheels had low psi, coolant low - yet these three items were marked as good and checked and adjusted where applicable.
Doubted the work I'd paid for had been fully if at all completed. I arranged for this particular date as had a long journey.
Couldn't get a refund so the mechanic has to reattempt to redo the service.
Lost a lot of faith but can be recovered pending reattendance.
Let's just hope i don't breakdown in coming days.
Disappointing!

Very professional and friendly technician.

The mechanic was honest and reliable. It's the appalling service I've had since that is the problem. It's been over a month and I still have not recieved my money. I paid for a service upfront that the mechanic after carrying out some more checks said I did not need so he said it would be refunded. But I have not had my money refunded.

Very knowledgeable and professional job done quickly.

Had a mobile mechanic come out and was super helpful, from suggestions to what I should do next to being genuinely helpful

No phone call to advise on arrival time. Supposedly one in the morning to advise what time in the afternoon, and another call 15 mins before that time. Otherwise job done satisfactorily.

In reply to AA....'before 4pm' isn't a time slot. Email explicitly says two phone calls. Didn't get either. Shoddy experience, and a shoddier reply.

Did not receive call from mobile mechanics telling me when they would come like an email advised I would. They showed up and told me they couldn’t help as it was not parked on a private drive despite the AA guy who initially helped me telling me to part there on the street as it was flat and quiet he even called someone to check it would be fine with the mobile mechanics and they said yes. As the mobile mechanics did not replace my starter motor I was advised by an agent I would not be charged for this Interaction however £102 was taken from my bank. I had to complain and get the Call listened to before being granted a refund and then told it would take 28 days to get my money back. Absolutely shocked by this level of service.

Mobile mechanic was very knowledgeable and determined to diagnose.

Helpful service, good communication

Great service and located the issues right away.

Booked via my AA app - easy to book and considering vehicle was serviced at home was much cheaper than a garage. Kept informed off booking - mechanic called before arrival, was pleasant and friendly - no mess on driveway - happy with service provided.

The checks weren't actually done, I've chased it up politely and been completely ignored and now I need to book my car in for a real service somewhere else

The mechanic arrived on time and was very courteous and helpful would definitely use this service again and recommend to others

After the car servicing was done on 2/10/26 I'm everyday getting notifications on my dashboard which says, your tyre sensors can't be found, and my emergency assistance is on. I try to locate the sensors and restore it but the same issue keeps on occurring everyday. These are issues that occurs when am yet to service my car and not after I have done the servicing. I called and made a complaint about the issue but I was told that it wasn't an emergency so no one can come to rectify the situation even though this issues started after you have done the servicing of my car. I keep on experiencing this everyday and don't know what I can do about it since you are not willing to help even though you are the one who caused it. I don't think I will ever do my servicing with you anymore.

Poor communication and customer care