Collect+ Reviews 125.393

Send RM24 via collect+ and it will be picked up DAYS later... still waiting after THREE days for the parcel to be picked up.

Absolutely terrible service and one wonders why RM use this company.

I took my goods to be returned to the registered returns point where the shop assistant was not very helpful and didn’t what my return item he only take very small items so I ask the for a item size list which he did not have told me to take somewhere else I said this is one off the places on the postcode listed and he said ok just this one time but don’t comeback anytime bigger than an A4 package so what’s the point is only some places that are on the list

Again I would give zero stars if I could.Appalling service.I was expecting a delivery this morning from DPD.I was given an hour slot for delivery.20 minutes before end of time slot I received a text stating that no one was at home when they called .No one from DPD had called.It was untrue to say they had.I then received a text stating the parcel had been dropped off at a collect plus store in Chilwell .I drove to the store -a 6 mile round trip-and was initially told they didn’t have the package.I eventually spoke to a man who said that it had arrived but was too heavy to accept so he rejected it !! .I checked with the sender and the package weight was below 15kg.He couldn’t have been more disinterested as to my plight.Goodness knows where my package is . What is the point of having a store if they won’t accept packages.
No doubt I will receive a generic email from ‘Jen’.Is Jen real or a bot ?
It would be nice to be able to speak to a human .
Ridiculous service .

Further to the review I posted seven days ago, Collect+ responded advising me to contact them via email so that they could investigate the matter further. This is misleading, as it gives the impression that action is being taken when it is not. I had already contacted this email address prior to their reply, and it has now been a full week with no response.

It appears they are only attempting to create the appearance of engagement, rather than genuinely addressing the issue. As a result of their failure to properly send my return—and their continued lack of communication regarding compensation—I am now £77 out of pocket.

I took the parcel to my local drop off point ten days ago and it has seen to have gone astray somewhere in the system. Did try to track during this period but with no luck with the various refrence numbers at my disposal. Have now managed to contact to the company I was returning the item to by email this evening but they are relucant to act until the package arrives ar their depot.

Following on from my review I received a email from the company asking me to suppy further details of my problem and forward them by email.Unfortuntly the email details they supplied did not work. Say no more

Another company that doesn't deserve a one star review and I mean Trust Pilot need to start doing a zero star for companies that go the extra mile to be absolutely appalling at there job

Provided me with the details of our nearest drop-off shop. However, when we got their we were told they'd stop taking Collect+ parcels over 3 months ago.

No offer of compensation for wasted time, parking charges and fuel.

The staff at my local Collect+ pick up point are never more than minimally helpful. The last time I went in there (last week) I had seven items to collect. I got to the front of the queue-only one person is ever serving- only to be made to wait while all the paying customers were served, and then the staff member concerned sorted out an order with a confectionery rep in the store. Finally my first code was scanned. After approximately 10 seconds spent searching in one cupboard I was informed that my items had been returned as I was too late. I had arrived on or well before the last collection date for all items. He then told me that I was supposed to collect items within 48 hours which is total bullshit. He didn't even bother to scan the other codes I had despite me telling him I had six other items to collect. I sent in a formal complaint to Collect+. They didn't even bother to respond. I contacted the sellers concerned and they told me that I couldn't have my money back as the tracking showed that all items had been delivered to the store. I am left about £100 out of pocket with nothing to show for it. These people are scammers or thieves. I think that my problem was that I had the wrong skin colour!

PS Thanks for the insincere generic response. If you were really at all interested you could have responded to the complaint I had already sent you

Went to collect ebay order at Ralphs Ride Premier Bracknell.
Terrible service, avoid !

I sent my parcel via this service. It never arrived, the tracking number does not match up to either the Collect+ service, which sends you in a loop, or the carrier DPD, as the tracking number is not long enough.

Despite trying to be in contact, there is no one human I have been able to be in touch with. Despite asking the original source, they say to contact the courier.

This system is simply not good enough. It cannot be that you put your parcel in good faith into a system that cannot track it. If it is lost, which can happen, there must be someone to speak to and take some accountability. To leave people with no answers is unacceptable.

I am still looking for answers nearly one month on.

It appears that Collect+ may not be providing adequate training to the staff at their drop-off locations. I recently utilised their delivery service for an eBay sale, and the experience was far from straightforward. The customer had already paid for shipping, and I printed the prepaid label as instructed. Upon dropping off the parcel at my local Premier store for Royal Mail collection, I received a notification indicating that the parcel I had just dropped off was ready for me to collect. Concurrently, the buyer, located hundreds of miles away, also received an erroneous notification that their item was ready for collection.

I returned to the Premier store to rectify the situation and clarify that the parcel was for dispatch, not collection. However, the store employee I interacted with did not speak English. Despite my attempts to explain, she provided a receipt indicating the issue was resolved, but the tracking information contradicts this. I am now concerned that the item may not reach its destination within the timeframe the buyer paid for. I have previously attempted to contact Collect+ regarding similar issues, but their customer service has been unresponsive.

Go nowhere near collect + they have no brain cells and will mess up your parcels. My advice is deal directly with courier company.

Do you have any drop off stores/locations on the Isle of Wight?
If not when are you likely to provide this service to us?

Every time i am forced to use this service it is garbage. Just tried a drop off today but cannot complete because the 'owner' is not there with his phone to print off the labels.

This is not the first time this has happened and in multiple stores.

Garbage service avoid if you can

Londis 1401 Welton Rd, Westlea, Swindon SN5 7XQ

Returning my package at Putney Bridge Food & Wine (81199) was quick and easy! The owner was very friendly and helpful.

Accommodating shop owner at Putney Bridge Food and Wine. Easy experience !

The drop of point was a shop which we use regularly- at a 5 minute walk from our house. The shop owner was helpful and the process of handing over the package was simple and straightforward. The package was transferred from the drop off point and arrived at the pick up point in USA 5 days later. The process was so simple and straightforward that even my 70 year old brain had no problem with it.

when something goes wrong, your completely on you own. There's no real support accountability. Extremely disappointing experience and wont be using them again!

Terrible Service - no support when thig go wrong!

Although they had my phone number and email address, Collect+ failed to provide me with a collection code. I tried to contact them in order to obtain the code but you can't submit an enquiry unless you have - you guessed it - the collection code.